In today's increasingly complex global supply chain, speed and reliability determine the value of a shipment. Baiyue Logistics always centers on customer needs and fulfills promises with "time."
This is a typical case of OBC (On-Board Courier hand-carry express) transportation. We completed the entire process from pick-up in Shanghai to delivery and customer sign-off in Europe in less than 24 hours.
Customer Requirement Review:
- Start Time: 14:42 on June 17th, the customer initiated a quotation inquiry via WeChat.
- Cargo Attributes: Urgent auto parts.
- Service Requirements: Hand-carry express transportation, covering customs clearance upon entry and delivery at the destination.
Service Process Record (Beijing Time):
- 14:42 Customer inquires via WeChat.
- 14:52 First quotation.
- 14:56 Customer adjusts cargo information.
- 14:59 Second quotation.
- 15:47 Customer adds customs clearance requirement.
- 15:55 Third quotation (including customs clearance).
- 16:14 Customer confirms the order.
- 17:05 Successful pick-up.
- 13:22 on June 18th (local time): The cargo completed customs clearance and was smoothly delivered to the end customer and signed for.
Challenges in This Case:
- Multiple Requirement Changes: The customer updated the cargo and service requirements several times within a short period. We completed each re-quotation and adjustment of the operation plan within 10 minutes.
- Overseas Customs Clearance: Leveraging our extensive overseas agency network, we pre-deployed customs clearance documents and processes to ensure immediate clearance upon arrival.
- Precise Timeliness Control: We coordinated with the overseas delivery team throughout the process, pre-arranged the ground vehicles, and seamlessly connected the last-mile delivery.
Service Highlights Summary:
- Rapid Response: Each quotation and plan adjustment was completed within 10 minutes.
- Global Network: Covers customs clearance and door-to-door delivery in multiple countries.
- Professional and Stable: With years of OBC operation experience, we ensured precise scheduling and execution.
- Safe and Reliable: Our dedicated courier personally traveled with the cargo to ensure safe delivery.
Customer Feedback:
"Baiyue Logistics was incredibly fast and highly professional. Even though we changed our requirements several times, they responded immediately. The customer received the goods the next day, and the cooperation was excellent."
If you want to learn more or submit an urgent transportation request, please contact Baiyue Logistics' official WeChat or call our service hotline. We are on standby 24/7 to safeguard every "race against time" for you!