Most on board courier services in China offer various customer support options to assist individuals or businesses with their concerns or queries. Some common customer support channels include:
1. Phone Support: Customers can call the customer support helpline provided by the on board courier service company. They can speak with a customer service representative who will guide them through the process, address their concerns, or answer any questions.
2. Email Support: Customers can also contact the customer support team via email. They can send their queries or concerns to the designated email address provided by the on board courier service. The support team will then respond to the email with the required assistance.
3. Live Chat: Some on board courier services have a live chat feature on their website or mobile app. Customers can chat in real-time with a customer service representative who will provide instant support and guidance.
4. Online Help Center or FAQ: Many on board courier services in China have an online help center or FAQ section on their website. This provides customers with a database of frequently asked questions and their corresponding answers. Customers can search for the information they need without directly contacting customer support.
5. Social Media Support: Some on board courier services have customer support teams managing their social media accounts. Customers can reach out to them via platforms like WeChat or Weibo to seek assistance or address any concerns they may have.
It is important to note that the availability and extent of each customer support channel may vary among different on board courier services in China.