Clients can expect a high level of communication and transparency from an On Board Courier (OBC) service provider. Firstly, clear and timely communication is essential during the booking process. The OBC provider should be responsive to client inquiries and provide all necessary information regarding the shipment process, including requirements, restrictions, and estimated delivery times.
During transit, clients can expect regular updates on the status of their shipment. This may include notifications about the courier's departure and arrival times, any potential delays or issues that may affect the delivery, and real-time tracking of the shipment's progress. The OBC service provider should proactively communicate any changes or unforeseen circumstances that may arise during transit.
Transparency is also crucial when it comes to handling the client's confidential information and documentation. The OBC service provider should have strict protocols in place to ensure the security of the client's data, including non-disclosure agreements and encrypted communication channels.
Furthermore, clients should be provided with the necessary documentation and proof of delivery upon completion of the shipment. This may include detailed reports, photographs, or signed receipts, depending on the nature of the shipment and client's requirements.
In summary, clients can expect open and frequent communication, real-time updates on the shipment's progress, and adherence to strict confidentiality protocols from an On Board Courier service provider. Transparency throughout the entire process ensures that clients are informed and reassured about the safety and successful delivery of their shipments.